Help without the runaround.
Start here for the most common app, journal, and planner questions.
Contact Meal or Move
For planner delivery, billing questions, account help, or a technical problem, email trinity@mealormove.com.
Please do not email glucose readings, medication details, or other private medical information. Meal or Move support cannot provide medical advice.
My journal disappeared
Journal entries stay only on the device and browser where you saved them. Clearing browser/app data, using private browsing, or changing devices can remove or hide that local copy.
The app will not install
Make sure your device has available storage and a current operating system. The public iPhone and Android store links will be added here after store approval.
The PDF will not open
Download the planner again, then open it with Apple Files, Google Drive, Adobe Acrobat, or another PDF reader. Some browser preview tools do not preserve fillable fields correctly.
My planner has not arrived
Planner orders are sent to the email used during Authorize.Net checkout within one business day. Check your spam or promotions folder first. If it is still missing, forward your payment receipt to trinity@mealormove.com.
I received a safety prompt
The app intentionally takes a conservative approach. Follow your personal treatment or sick-day plan and contact your health care team when needed. The support page cannot provide medical advice.
Report a technical problem
Email trinity@mealormove.com with your device model, operating-system version, and a short description of what happened. Do not include medical information.